Deleting your Andromeda account

How to delete your account (in the app)

1. Sign in to Andromeda.
2. Go to Settings → Account management (/settings/close).
3. Select Delete account… and confirm. Your account is deactivated at once — no longer viewable — and permanently deleted 30 days later. Signing in during those 30 days cancels the deletion.

If you can’t sign in

Email privacy@andromedasphere.com from the email address associated with your account and request deletion. We will verify ownership and process the request (ordinarily within 30 days).

What is deleted

Deleting your account permanently removes your profile and the content tied to it, including: your posts, replies, reposts, and drafts; direct messages you sent; uploaded media (avatar, banner, photos, video, audio); your art/writing/audio works; likes, bookmarks, follows, and reactions; and your account settings and preferences. Once the 30 days have passed this cannot be undone. Replies other people wrote to your posts are theirs and stay; your post shows as unavailable above them.

What may be retained, and for how long

• Legal / financial records: limited records we are legally required to keep (for example, transaction and payment records for tax and accounting) are retained for the period required by applicable law.
• Safety records: records needed to comply with law, prevent fraud or abuse, enforce our Terms, or resolve disputes may be retained for as long as necessary for those purposes. This includes the record of moderation actions about the account (reports, notices, appeals and the reported content).
• Suspended accounts: if an account is deleted while it is suspended or banned, a one-way scrambled form of its email address and phone number is kept indefinitely so the same person can’t create a new account to get around the suspension. The address itself is not kept.
• Backups: residual copies in encrypted backups are purged on a rolling schedule, ordinarily within 30 days of deletion.
• Aggregated / anonymized data: statistics that do not identify you may be retained.